Just some food for thought. Being a paying customer doesn’t give you the right to, well, be a jerk.
Once a week I work at a local dog boarding/training facility. Most of our customers are fantastic. But sometimes…
Around 3:00 on a a busy Wednesday afternoon a potential customer came in and announced he needed to board his dog Thursday (yes, the following day) through Monday morning. Occasionally we deal with family emergencies, so I quickly got into gear to see what we could do to help him. Only…this wasn’t a family emergency…sigh…
He wanted to know when to drop their dog off if they needed to leave at 6:00 AM the next day (huh?!). I let him know we would need to get his dog in today prior to 7:00 PM. He looked a bit disgruntled, and I explained we don’t open until 6:30 AM. With such short notice there’s no way to have someone available to accommodate such an early drop off (not to mention our drop off hours don’t start until 7:30).
He decided his son-in-law could drop the dog off for them in the morning.
“Ok, great! Lets make sure we have all our other ducks in a row and get your dog a place to stay!” I told him. I explained our vaccination protocol which requires proof of administration at least 7 days prior to the stay. He tells me that she got them all in April. I inquire whether he knows for sure that she received the kennel cough vaccine, as it isn’t a core vaccine and he tells me he doesn’t keep track of that stuff, to “call the vet. It’s that place out….(sort of vaguely describes a VERY broad area that I’m not really familiar with), I can’t think of the name, but you know them. Just call them”
Um…excuse me??? ”I’m sorry, I’m not at all familiar with that area. Do you have any idea at all what the clinic might be called?” I ask him.
“No, I don’t remember. But you know them, you can just call them.”
Again…huh? Know who exactly? ”I’m very sorry, sir. I just don’t know what clinic that might be” I tell him. I again requested that that he contact them so they can fax the records to us as soon as possible. I also offer that he may want to go in person to get a copy because it typically clinics take a few days to fax records to us, and it’s likely nearing the end of their day. For the safety of all our guests we must insist that we have records in our hands before we can accept any dog into our care. He starts one of those condescending laughs and tells me he doesn’t have time for that, and that I’m going to have to call them (remember, he has no idea who I’m supposed to be calling…).
“I’m very sorry sir, but I just don’t know who I’m supposed call and I unfortunately can’t take the time to try to figure it out. We are generally more than happy to contact clinics when we can, if given a few days but I just am unable to do so on such short notice. I’m going to have to ask you to acquire the records.”
Again, condescending, loud laugh with a big smile (as if that makes the rudeness less noticeable), “I literally don’t have time. And what if she doesn’t have her kennel cough vaccine?” he demands.
“Well, sir. We request the vaccine is given 7 days prior to the stay (yada yada about why) so we would be unable to keep her for you. I’m very sorry, I just don’t know what else to tell you.”
“Well you’re kind of making this impossible aren’t you?” he continues with his condescending mannerisms. ”I mean, I’m kind of forced to go to a different boarding facility”
“I’m very sorry sir. Again, it’s to protect all the dogs we have in our care. The requirement for those three vaccines is shared among all the boarding facilities in our area. We’d love to have your dog stay with us, but we really do need her vaccine records. If you’d prefer to have your dog go elsewhere, I understand, but you really should get in contact with your vet as soon as you can because any of the boarding facilities in our area will need proof of those three vaccines” I explain apologetically, though my patience is starting to wane.
“Oh, you don’t know that!” He laughs loudly. ”Don’t tell me that, you don’t know that! You only know what your requirements are!”
I could be wrong, though I’ve been in the area long enough, and have checked out those other locations prior to working here, to know they all require those vaccines. At this point, I don’t know what to tell him any more, he doesn’t like anything I tell him, but I know I can’t help him unless he has proof of the required vaccines. I offer to double check with one of the other staff, to see if there is anything we can do, though I know very well what the answer will be. He insists I do, and a long-time employee confirms exactly what I had been saying. The man gives one last condescending laugh and announces that he’s going to have to go elsewhere and walks out the door.
I do hope he found someone who can care for his family’s dog while they are out of town, but I just do not understand why failure on their part would require me to neglect caring for the dogs that were already entrusted in my care, to go on a wild goose chase to find his vet and get the information we needed during the busiest time of my day. We all know this type of person. You see them at restaurants, in stores, at amusement parks–all demanding that the world make way for their larger-than-life attitudes.
Please don’t be that person, it’s no fun for anyone else.